Of the 49 valid complaints received during 2010:
| Month | Complaints | Premediated settlement | Mediated settlement | Transfer ordered | Dispute dismissed | Cancellation ordered | Dispute withdrawn |
|---|---|---|---|---|---|---|---|
| Total 10 | 49 | 6 | 6 | 20 | 2 | 0 | 15 |
| 12-2010 | 8 | 1 | 0 | 4 | 1 | 0 | 2 |
| 11-2010 | 1 | 0 | 0 | 2 | 0 | 0 | 1 |
| 10-2010 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
| 09-2010 | 6 | 1 | 1 | 4 | 0 | 0 | 0 |
| 08-2010 | 3 | 0 | 1 | 0 | 0 | 0 | 2 |
| 07-2010 | 4 | 2 | 0 | 1 | 0 | 0 | 1 |
| 06-2010 | 3 | 0 | 1 | 1 | 0 | 0 | 1 |
| 05-2010 | 7 | 0 | 0 | 3 | 0 | 0 | 4 |
| 04-2010 | 2 | 1 | 0 | 1 | 0 | 0 | 0 |
| 03-2010 | 9 | 1 | 2 | 2 | 1 | 0 | 3 |
| 02-2010 | 3 | 0 | 1 | 2 | 0 | 0 | 0 |
| 01-2010 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |