Of the 38 valid complaints received during 2011:
| Month | Complaints | Premediated settlement | Mediated settlement | Transfer ordered | Dispute dismissed | Cancellation ordered | Dispute withdrawn |
|---|---|---|---|---|---|---|---|
| Total 11 | 38 | 9 | 3 | 7 | 2 | 0 | 15 |
| 12-2011 | 5 | 0 | 1 | 1 | 0 | 0 | 1 |
| 11-2011 | 5 | 0 | 0 | 2 | 0 | 0 | 3 |
| 10-2011 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
| 09-2011 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 08-2011 | 8 | 1 | 0 | 1 | 1 | 0 | 3 |
| 07-2011 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
| 06-2011 | 3 | 1 | 0 | 0 | 0 | 0 | 2 |
| 05-2011 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
| 04-2011 | 3 | 2 | 0 | 0 | 1 | 0 | 0 |
| 03-2011 | 3 | 2 | 1 | 0 | 0 | 0 | 1 |
| 02-2011 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| 01-2011 | 4 | 0 | 0 | 3 | 0 | 0 | 1 |