The Dispute Resolution Service was implemented on 1 June 2006.

Month	Complaints	Premediated settlement	Mediated settlement	Transfer ordered	Dispute dismissed	Cancellation ordered	Dispute withdrawn
Grand Totals	305	64	48	81	14	1	86
Total to date2012	8	1	0	0	0	0	1
3-2012	3	0	0	0	0	0	1
2-2012	2	0	0	0	0	0	0
1-2012	3	1	0	0	0	0	0
Total 11	38	9	3	7	2	0	15
12-2011	5	0	1	1	0	0	1
11-2011	5	0	0	2	0	0	3
10-2011	2	0	0	0	0	0	2
09-2011	0	0	0	0	0	0	0
08-2011	8	1	0	1	1	0	3
07-2011	2	1	0	0	0	0	1
06-2011	3	1	0	0	0	0	2
05-2011	2	1	0	0	0	0	1
04-2011	3	2	0	0	0	0	0
03-2011	4	1	1	0	0	0	0
02-2011	1	1	0	0	0	0	0
Total 10	49	6	6	20	2	0	15
12-2010	8	1	0	4	1	0	2
11-2010	1	0	0	2	0	0	1
10-2010	2	0	0	0	0	0	0
09-2010	6	1	1	4	0	0	0
08-2010	3	0	1	0	0	0	2
07-2010	4	2	0	1	0	0	1
06-2010	3	0	1	1	0	0	1
05-2010	7	0	0	3	0	0	4
04-2010	2	1	0	1	0	0	0
03-2010	9	1	2	2	1	0	3
02-2010	3	0	1	2	0	0	0
01-2010	1	0	0	0	0	0	1
Total 09	56	20	8	15	1	0	13
12-2009	1	1	0	0	0	0	0
11-2009	4	1	0	2	0	0	1
10-2009	8	6	2	1	0	0	0
09-2009	7	0	2	3	0	0	0
08-2009	9	2	1	3	1	0	3
07-2009	2	1	0	1	0	0	0
06-2009	3	1	0	1	0	0	2
05-2009	5	2	1	2	0	0	0
04-2009	4	1	0	0	0	0	2
03-2009	5	1	0	1	0	0	3
02-2009	4	2	0	1	0	0	2
01-2009	4	2	2	1	0	0	1
Total 08	61	15	7	15	4	0	16
12-2008	4	2	0	0	0	0	0
11-2008	5	1	0	0	0	0	2
10-2008	7	1	0	5	1	0	0
09-2008	7	3	0	2	1	0	1
08-2008	9	1	3	1	1	0	3
07-2008	8	3	1	1	0	0	3
06-2008	4	3	0	0	1	0	0
05-2008	5	1	2	1	0	0	1
04-2008	5	0	1	2	0	0	2
03-2008	3	0	0	0	0	0	3
02-2008	2	0	0	2	0	0	0
01-2008	2	0	0	1	0	0	1
Total 07	50	5	11	16	3	0	15
12-2007	3	0	0	3	0	0	0
11-2007	4	0	0	1	0	0	3
10-2007	10	1	2	3	1	0	2
09-2007	4	0	0	2	0	0	2
08-2007	4	1	1	1	0	0	1
07-2007	5	1	1	0	0	0	3
06-2007	2	0	1	1	0	0	0
05-2007	5	0	1	3	1	0	0
04-2007	3	0	1	1	0	0	1
03-2007	7	2	3	0	0	0	2
02-2007	2	0	0	1	1	0	0
01-2007	1	0	0	0	0	0	1
Total 06	43	8	13	8	2	1	11
12-2006	2	0	2	2	0	0	5
11-2006	10	2	4	1	1	1	1
10-2006	2	0	1	1	0	0	0
09-2006	6	2	3	1	0	0	0
08-2006	6	3	2	0	0	0	1
07-2006	2	0	0	1	0	0	1
06-2006	8	1	1	2	1	0	3