The Domain Name Commission operates a dispute resolution service (DRS) for .nz domain names. The service provides an alternative to the Courts in situations where two parties are in dispute over who the registrant of a .nz domain name should be. The DRS operates in a three-tiered manner, with the first tier being informal mediation, the second tier being expert adjudication and the third being an appeal process.

The DRS uses a panel of nine mediators. Once appointed, a mediator is assigned to a dispute on a "first cab off the rank" basis as disputes are lodged with the service.

Mediators will then attempt to broker a solution to domain name disputes, using facilitation and negotiation skills to find common ground between complainants and respondents. The mediation period of the dispute process is of short duration and mediation will mainly be conducted by telephone.

If the dispute is not able to be resolved by mediation, an expert may be assigned to the case to adjudicate.

Applications for three Mediator positions are currently being sought. The following information for applicants is available:
- A Detailed Information Paper providing background to the position;
- The Advertisement seeking candidates for the mediator positions;
- A Role Description for the mediator positions;
- An Agreement that mediators will be required to sign; and
- The Policy for the DRS.

Applications for these positions close at 5pm on Thursday 25 September 2008. Applications, consisting of a curriculum vitae and covering letter, should be emailed to mediators@dnc.org.nz