Here at the Commission, many customers from around the world try to reach us after hours, often asking the same thing, e.g., “how do I register a domain name?” so we thought, why not create a chatbot to handle the night shift.
We researched and collaborated with the FAQ bot team and created Any, our first online employee! Since March 2020, Any handles general queries outside of the usual 9-5 working day life.
Any has allowed us to be more accessible around the clock, to registrants or providers of .nz domain names based worldwide. Sometimes, a quick interactive chat is needed to clarify the question you have, and Any is always happy to answer day or night, rain or shine.
How can Any the chatbot help with your enquiries?
You can find Any on the bottom right-hand side on all of our webpages.
Just click on Any and choose from the most commonly asked questions or type your question.
Currently, Any can answer general .nz domain name enquiries, like:
how to register a domain name,
why is my .nz domain name canceled,
how to report a scam.
How can I get an answer if Any doesn’t know it?
Any learns on the go, so the more people talk to them, the better Any gets.
However, during business hours, you can talk to our customer service specialist right away, just click the ‘Live Chat’ button. You can also call us on +64 4 472 1600 or 0800 101 151 or email us at email@example.com
Alternatively, if Any can’t help, they will ask for your contact details so a human can get back to you with more information in 1 business day.
Any has shown us just how much they were needed throughout the pandemic and lockdown in New Zealand. In May 2020, the busiest month of this year, Any handled 217 out of 318 queries to our customer service channels.
Since March, Any answered 1.4k messages and solves a lot of problems. Their conversation score has increased from April 2.5/5 to September 3.5/5.
In the future, we hope to help Any further improve their knowledge on all things .nz, and get better at making small talk.
Next time you’re on our website, pop in and say hi to Any and have a chit chat!