Contact us

If you have general questions or a complaint

Please note our Holiday Period Hours.

Our website contains resources to help you. Our chatbot Dot can answer many of your questions fast and show you where to find what you need on our website. Dot can be found on the lower right hand corner of any webpage on our website.

If you have questions about the .nz domain namespace, use our form or contact us at:

• Email: [email protected]
• Phone: 0800 101 151 or +64 4 472 1600 (Please leave your name and number if you leave a message.)

We also have a number of handy ‘How Do I’ guides available as well. 

If you have a complaint concerning the .nz domain namespace, let us know 

About the complaint process:

First contact: 

• If you have a complaint about a .nz related matter, first try to discuss the problem with the relevant person or organisation.
• If the party does not respond after a reasonable amount of time or you are dissatisfied with their response...

Then contact us: 

If you have questions about the .nz domain namespace, use our form or contact us at:

• Email: [email protected]
• Phone: 0800 101 151 or +64 4 472 1600 (Please leave your name and number if you leave a message.)

Our advice and help around .nz domain name related complaints is cost free.

If you have a media enquiry

For media enquiries please contact our colleagues at InternetNZ at:

• Email: [email protected]
• Phone: +64 27 366 8013 

If you want to report security vulnerabilities

You can report a security vulnerability for this website or any other Domain Name Commission website or system. Please follow the New Zealand Internet Task Force (NZITF) Coordinated Disclosure Guidelines here.

You can also email us at [email protected]. If the vulnerability is severe and you wish to use PGP encryption, ask us about this.

Our address

Physical address:

Domain Name Commission, Level 13, 18 Willis Street, Wellington 6011, New Zealand

Mailing address: 

Domain Name Commission, PO Box 11-881, Manners Street, Wellington 6142, New Zealand