Make a complaint against a provider

Sometimes things go wrong. The Domain Name Commission can help to try resolve issues between you and your provider. Information on how we do this can be found below.

How a complaint works

We try to make our complaint process simple. Learn how our complaint process works and what you can expect.

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Tips on making a complaint

Making a complaint may seem like a difficult task. These tips can help you plan and make decisions for a complaint against a provider.

This section of our website focuses on making a complaint against a .nz domain name provider, also known as the registrar.

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Handling complaints

Learn how we handle complaints and about our goals when we resolve complaints for you and for providers. Here are the broad principles we keep in mind when we handle complaints.

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Start a complaint against your provider

Start a complaint against your provider. Before you begin, read our information about the complaints process.

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