Handling complaints

Learn how we handle complaints and about our goals when we resolve complaints for you and for providers. Here are the broad principles we keep in mind when we handle complaints.

1

Accessibility

We make it easy for you to use and access our services. Tell us any support needs you have. Our goal is to resolve your problem with your .nz domain name.

2

Communication and transparency

We keep you informed about our complaint process and progress with your complaint. We are open about how we manage your information and the lessons we learn from handling complaints.

3

Fairness and natural justice

We work with you without judgment and make decisions independently.  When we make decisions that affect you, we ask for feedback from you about that decision. 

The principles of our complaint process

What should complaints include?

How do we deal with complaints? 

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