Enquiry management (2022-2023)

Responding to and attempting to resolve enquiries is core to the DNC’s role in promoting and protecting the rights of .nz domain name holders. DNC aims to resolve each inquiry in a fair and timely manner.

Enquiries in numbers

Enquiry numbers by channel in the 2021-2022 and 2022-2023 financial years. see a full chart description below.

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Numerical values presented on the chart

Examples of enquiries

Examples of enquiries chart. See a full description below.

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Numerical values presented on the chart

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Customer feedback

Average rating of 3.7 out of 5 stars (124 customer surveys completed).


“The help I received exceeded my expectations. J was very helpful and had a lovely manner that was focused on giving information that proved to be highly useful.”


“Raised a cyber issue with a domain name and it was quickly and professionally addressed. Wonderful service and thank you!”


“Best customer service I have ever experienced. Super helpful and organised.”

Some of the themes of the lower-scoring feedback received is that DNC could provide more clarity around reasons for contacting a domain name holder (largely related to the conflicted names programme of work), minimise the use of technical language and better explain its processes.

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