Information regarding complaints

For reporting cyber security problems:

CERT NZ works to support businesses, organisations and individuals who are affected (or may be affected) by cyber security incidents.

More information about CERT NZ can be found here:

For complaints about .nz Authorised Registrars and resellers (domain name providers)

You should first take your complaint to the .nz Authorised Registrar or reseller concerned.

If you're not happy with how they deal with your complaint, please email DNCL at with the details of your complaint (including the domain name, registrar / reseller in question).

For complaints about incorrect .nz registration details

You should first contact the registrar for the name to have the details corrected.

If this doesn't result in a satisfactory outcome, please email DNCL at with the details of your complaint (including the domain name in question).

For complaints about DNCL

Please email with the details of your complaint, or fill out and submit this form.  

For disputes over the registrant of a .nz domain name

You should familairise yourself with the .nz Dispute Resolution Service (DRS). More information about the DRS can be found here

For complaints about .nz website content

Our mandate does not extend to the content of .nz websites. Other agencies may be able to assist, including Department of Internal Affairs anti spamNetSafe, Department of Internal Affairs or NZ Police.

If you're not sure who to ask for help about a complaint that falls outside DNCL's area, please visit Complaint Line.