How mediation works

Tell me about mediation

Put simply, mediation is an informal conflict resolution process in which an independent, neutral, (the mediator) works with parties giving them the opportunity to discuss the issues, clear up misunderstandings, and find areas of agreement in a way that would not be possible in a court process.

It’s voluntary, confidential, and parties reach their own agreement which is usually legally binding.

Benefits:

• Neutral: Both parties get an equal say in all aspects of mediation - including the process and any decision. 
• Confidential: All parties including the mediator sign an agreement to mediate which means that everything discussed in mediation and the final settlement agreement is confidential.
• Fast: Lengthy legal processes can be avoided.
• Cost-effective: DNCL is offering a free service. 
• Flexible: Mediation is about designing an agreement that can resolve all the issues that are important to the parties. It is a problem-solving and cooperative approach to conflict. 
• Restorative: Conflict can cause damage to business and personal relationships. Mediation can open the door to a new conversation and improved communication.

Why ODR?

Using this online mediation platform provides significant cost savings compared to traditional ways of resolving issues. The DNCL is here to help you resolve the issue and improve access to justice and client service, while reducing costs.

The platform can reduce legal administration costs, is quicker, confidential, while still provides the security of an enforceable settlement agreement.

Who can use the ODR platform?

Our ODR platform allows two-party disputes, with a highly credentialed and experienced mediator, so is ideal for resolving domain name disputes. Both parties can bring lawyers or support people who will have their own separate login (but this is not mandatory).

Does the platform provide for a tikanga process?

Any parties seeking a mediation process which is appropriate to meet cultural needs, please email us at [email protected] and we will work with you. 

We recommend you check out our “Guide to Mediation” page. This has some great practical tips that can help you.

Does the DNCL provide a translation service or a way for differently abled people to participate?

We recognise that our dispute resolution service is online, and only in english, which may create a barrier. If this is you, please contact us on [email protected] or 04 472 1600. We will work with you to find a suitable outcome, so that you can participate.