Resolving enquiries is core to the Commission’s role in promoting and protecting the rights of registrants who use .nz authorised registrar services. DNCL aims to resolve each inquiry in a fair and timely manner.
Enquiries in numbers:
415 phone calls
4,600 total chatbot questions, 1,400 of these were answered by the chatbot without staff intervention.
requests for an authentication code (UDAI)
enquiries regarding how to change/transfer of registrant name.
enquiries regarding struck off companies
enquiries regarding a provider who ceased to operate and had registered user’s names in their own name resulting in 22 transfers
enquiries managed as urgent registration abuse action
enquiries relating to the privacy feature — how to apply or wrongful use by a company.