2021-2022 Annual Report

Who are we

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The Domain Name Commission Limited (DNCL) is appointed by InternetNZ to develop and monitor a competitive registrar market, as well as create a fair environment for the registration and management of .nz domain names.

Find out more.

Chair's report

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The 2021/22 year has been a year of significant change for the Commission. Through people changes at board and staff levels to a refreshed strategy, our focus has been firmly on our critical role of providing great services for the users of the .nz domain name space.

Commissioner’s report

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In 2021/2022 DNCL’s committed team continued to provide trusted oversight of the .nz domain name space and to offer excellent dispute resolution options.



domain name registrations on 31 March 2022, up from 722,391 at the same time last year.


authorised registrars, 62 per cent of which are incorporated in New Zealand.


domain names were investigated for possible fake registration details. 161 of these names were suspended during the year and 10 of these were later reinstated.


domain names investigated were referred to us by our online safety partners; the top referrer is Netcraft.


domain names were analysed by our fake webshop algorithm, co-designed with InternetNZ.


The number of names with the privacy option applied increased from 93,365 to 98,955. With growth happening slowly year on year, we look forward to the 100,000th domain name to have privacy applied next year.


Conflicted domain names trended down from 2,151 in April 2020, to 1,945 in March 2021 and now sit at a historic low of 1,623 in March 2022. When registrations directly at the second level opened, the number of conflicted domain names was 14,677.

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Fake webshops

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Government departments

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Year in review

April 2021

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Announcement of InternetNZ and CIRA partnering on the new registry.

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Flexible first policy release and adoption as part of the organisation culture.

May 2021

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Received the Human Resources Director Employer of Choice in public sector or not for profit category.

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Invested in Agile Kanban to organise our work.

June 2021


Draft .nz rules approved by InternetNZ Council

Celebrated 19 years of having the role of Commissioner.

July 2021


.nz Mahi Aroha volunteer awards night. DNCL judged and sponsored it.

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MoU with Births, Deaths, and Marriages signed.

August 2021

Started using Dialpad as DNCL’s telephony service.

Te Tiriti o Waitangi training is undertaken by all staff.

September 2021

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Published our annual transparency report and BERL report.

October 2021


Commenced compliance program for 30 domain names registered to a reseller who registered in their own name.

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TalentLMS cloud software was chosen as our preferred e-learning provider.

November 2021

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Annual Shopsafe campaign launched along with our first piece of consumer research into New Zealanders' shopping habits using websites associated with a .nz.

Migrated to cloud-based Office 365.

December 2021

Completed our annual Domain Names price survey. Results showed that prices remained steady.

Moved in at our new premises at 18 Willis Street.

January 2022


International Watch Foundation figures show that abuse reports have halved in 2021.

Final design work on the Online Dispute Resolution platform.

February 2022

Testing of Online Dispute Resolution platform.

DNCL delivered training to mediators who will be mediating domain disputes online.

March 2022

DNCL announced sponsorship of AMINZ Consensual Scholarship, focused on mediation.

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Online Dispute Resolution opened to domain name disputes.


Our purpose is to be a fair, independent, and accessible self-regulator who provides trusted oversight of the .nz domain name space and an excellent dispute resolution service. The Commission’s strategic intent is to promote and protect the rights of registrants as set out in the enforcement of our contractual and policy framework.


Ensuring a fair, effective and efficient .nz self regulatory system.


Driving a culture that promotes .nz market participants readiness and ability to comply with expectations set by policy, sound risk management approaches, and broader New Zealand community standards.


Fostering fairer, simpler and contemporary forums for people to resolve complaints with their service providers and disputes with each other.


Driving DNCL’s regulated population to tackle domain name abuse in line with cross sector and jurisdictional commitments to minimise online harm for consumers.


Future proof our organisation and operating model to deliver services and value that matter to our stakeholders and create a fun place to work.


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The Commissioner, Brent Carey, led the organisation with the Executive Leadership Team of an Assistant Commissioner, Manager Complaints, and Compliance and Implementation Manager.

The Domain Name Commission Board will appoint a new permanent Domain Name Commissioner in the next financial year. InternetNZ as the shareholder of the Domain Name Commission will also appoint a new permanent Chair of the Commission Board (who will also be the permanent InternetNZ Chief Executive). 

Meet the team


DNC news