Enquiry management (2022-2023)
Responding to and attempting to resolve enquiries is core to the DNC’s role in promoting and protecting the rights of .nz domain name holders. DNC aims to resolve each inquiry in a fair and timely manner.
Enquiries in numbers
The chart shows the comparison of enquiry numbers by channel in the 2021-2022 and 2022-2023 financial years. It shows that the number of email enquiries stayed at the same level, while the number of enquiries via a chatbot on the website decreased significantly, from 4600 in 2021-2022 to 2600 in 2022-2023. The number of enquiries resolved by the chatbot without human assistance also dropped from 1400 to 987. The graph doesn’t contain data on phone calls in 2021-2022, as we didn’t have the reporting functionality at that time.
Numerical values presented on the chart
|Types of enquiries||2022-2023||2021-2022|
|Chatbot enquiries, total||2600||4600|
|Chatbot enquiries resolved without human assistance||987||1400|