Domain resolution

Resolving enquiries is core to the Commission’s role in promoting and protecting the rights of registrants who use .nz authorised registrar services. DNCL aims to resolve each inquiry in a fair and timely manner.

Enquiries in numbers:

1448 emails

415 phone calls

4,600 total chatbot questions, 1,400 of these were answered by the chatbot without staff intervention.

80

requests for an authentication code (UDAI)

130

enquiries regarding how to change/transfer of registrant name.

29

enquiries regarding struck off companies

27

enquiries regarding a provider who ceased to operate and had registered user’s names in their own name resulting in 22 transfers

49

enquiries managed as urgent registration abuse action

39

enquiries relating to the privacy feature — how to apply or wrongful use by a company.

Feedback received:

“Very helpful and customer-oriented service”

“Excellent service. I received a speedy response and action was taken immediately which resolved the problem. It's very reassuring that the DNC is there when needed.”

Enquiry management (2021-2022)

Feedback received:

“Very helpful and customer-oriented service”

“Excellent service. I received a speedy response and action was taken immediately which resolved the problem. It's very reassuring that the DNC is there when needed.”

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