The Process

There are three levels to the DRS. Disputes can move up a level if a solution hasn’t been reached earlier. 

Before getting started, it's important to know that DNCL does not get involved with issues of website content and that .nz domain names are registered on a first-come, first-served basis.

The DRS process begins when a Complaint is lodged: 

  • Level One - is informal mediation, which is a free service. Read about our Mediators.
  • Level Two - is Expert Determination. Here, the person making the complaint can choose to continue the process by paying a fee of $2,000 + GST. Read about our Experts.
  • Level Three - only occurs if an appeal is lodged. At this point, a panel of three Experts are appointed to make a final decision. This costs $7,200 + GST for the person making an appeal.

NOTE:  All Decisions from DRS Experts (including Appeals) will be published on the DNCL website.

While not necessary, experience has shown that taking professional advice before making a submission to the DRS can help.

More Information:

For more information read the DRS Policy document, the Help section and the Guide to DRS Expert Decisions. You can also email any questions to

Address for mailing:

Dispute Resolution Service
Domain Name Commission Limited
PO Box 11 881
Wellington 6142
New Zealand

Or, for courier delivery:

Dispute Resolution Service
Domain Name Commission Limited
Level 11
80 Boulcott St
Wellington 6011
New Zealand