For consumers

Everyone uses the internet, but we sometimes need help with using domain names. Find out what we can do for you here on this page. 
Get help

Do you have a question about an online problem? Ask for help from the Domain Name Commission and learn who else can help with different online problems.

Make a complaint against a provider

Sometimes things go wrong. The Domain Name Commission can help to try resolve issues between you and your provider. Information on how we do this can be found below.

Online Dispute Resolution Pilot

Domain Name Disputes ODR Hub

Sometimes parties disagree about who has the rights to a .nz domain name, or about associated domains added to an existing domain name. These disagreements are called disputes. Our new dispute resolution pilot program aims to assist with the settlement process.


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