New online dispute resolution platform
Keri Morris, Legal Officer Disputes Resolution
Tēnā koutou, e hoa mā!
After a year of planning, learning, developing and testing the team at the Domain Name Commission are excited to pilot online dispute resolution for disputes relating to domain names.
Using the Immediation platform we have developed a bespoke service allowing parties who have a dispute over a domain name to use e-negotiation or online mediation to find resolution.
Traditionally, online dispute resolution (ODR) was “Skype” or “Zoom”. This is a whole new level. Simply put, disputants can follow a link right here from our website or accept an email invitation to engage. The dispute resolution options include: e-negotiation, negotiation chat, and mediation via live video conferencing. Parties choose their entrance point and their exit point. A coach is available to support them through the process, and a mediator is appointed if requested by either party.
E-negotiation is essentially a quick, fuss-free, targeted process to resolve one dispute, and if negotiation is unsuccessful then mediation is available.
Want to know more?
Online dispute resolution is not a replacement for kanohi ki te kanohi (face to face); it is a pathway. Another track for people who, for whatever reason, prefer not to meet face to face but will mediate virtually.
If this is not for you, alternative options still apply, but we encourage you to give this fully funded service a go!
Kia maiea tō rā, Keri Morris