Policy Reviews: Disputes and Complaints Process, Investigations and Inquiries Process

The DNC is now reviewing the Disputes and Complaints Process (DCP) and the Investigations and Inquiries Process (IIP). These two policies interrelate and it is reasonable to review both at the same time.

These policies have been utilised on a number of occasions when investigating registrars and registrants. The investigations have resulted both from complaints being received, and also proactive work by the DNC Office. The current policies allow sufficient flexibility in approach while still ensuring due process. There are no changes identified as required due to operational requirements.

Therefore we are now seeking comment regarding any suggested changes to the above policies, as identified by interested parties.

Submissions closed on Tuesday 2nd December.

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