Submit a response

How to submit a response

If you are involved in a dispute about a .nz registration, and you have been notified of this by the Domain Name Commission, respond to the dispute here.


Your response is your chance to present arguments and evidence from your position, focusing on the complaint. 


Before you begin your response

First, learn more about our dispute resolution policy. Read our Dispute Resolution Service Policy.


Plan your response. 

  • Read all the sections before starting.
  • Review this list of past expert decisions here. These decisions may help you decide what to include in your response.
  • This is a good time to get professional advice if you want it. This advice is not required for your response.
  • Support your arguments with as much evidence as possible. 
  • Your main response can be up to 2000 words long. We recommend writing this in a MS Word or other text file and saving it, then pasting it into the form.


When you are completing this online form, know that:

  • You have to complete the entire form in one session and you cannot save it.
  • You can change your response while you are working, using the Back button.
  • If you are unable to upload any information, this can be emailed to [email protected]
  • When you get access to a printer, print the email version, sign it, and email it to us at: [email protected]


If you have any questions email us at [email protected]

This number is shown on the letter and email you received from the Domain Name Commission (DNC) that advised you a complaint has been made.

You should have received a DRS reference number with the notification inviting your response.

The Domain Name at the centre of this dispute. This was specified in the letter you received.
Registrant details
Type the registrant's name
Type the registrant's email
Please include the area code. If this is outside of New Zealand, include the country code.
Type the registrant's address
Type the registrant's city
Most disputes are sent to us from New Zealand. This process is also available to complainants and representatives from other countries.
Appointing a representative

You may appoint a representative to deal with your case. To do this, select ‘Yes’ below and enter the representative’s information. The Domain Name Commission will then contact your representative about this process.

Do you wish to appoint a representative? Required
Please tell us whether or not you wish to appoint a representative to deal with correspondence from us. Your representative may be any other person, company or lawyer
If your representative is part of a larger organisation, please enter the name of the organisation.
Select from the drop down box. This is not a compulsory field. The default setting is NO TITLE. The option chosen here will be used in our correspondence with your representative.
Your representative's first name.
Your representative's last name.
Type the address where you want us to send mailed correspondence to your representative.
As part of the postal address. If your representative's city requires a postcode, please include that here.
Most disputes are sent to us from New Zealand. This process is also available to complainants and representatives from other countries.
Your representative’s email address.
No particular format for telephone numbers is required. Please include the area code.
Respond to the dispute about the domain name(s)

Enter a clear response to the complaint. Your reply should focus on points raised in the complaint. Your response can be up to 2000 words. 


The expert will decide based only on what you provide here, including all supporting documents. Do not assume that the expert will do any extra research into your case. 


We recommend that you:

  • review our Dispute Resolution Service Policy document and any previous decisions
  • explain your reply in detail
  • note any legal proceedings you have entered relating to this dispute, and the results if you know them
  • provide supporting documents, such as advertising, photographs, invoices, or links to websites
  • write in MS Word or another text program, save it, then copy and paste your argument below.
A maximum of ten web addresses can be added that you believe support your argument.
As far as you are aware have any legal proceedings been issued or terminated in connection with the domain name(s)? Required
Please provide a brief description of the proceedings issued, the parties involved, and where appropriate, the outcome.
Supporting documents

You can include supporting documents in your response. These can include trade mark information, information from the Companies office, photographs, invoices, or advertising. 

Including supporting documents increases your chance of success.

I plan to include supporting documents Required
If you have multiple separate documentation, please combine them into one attachment. Allowed file size must be up to 6MB and file types must be PDF, JPG, JPEG or PNG.

To proceed with your response, read this page and confirm that you understand all the conditions.

  • The information in this response is true and complete to the best of my knowledge. The matters in this response comply with the policy and procedure and applicable law.


  • I agree to the terms of the Dispute Resolution Service Policy. I also agree to be bound by:
    • the Agreement to Mediate document
    • any resulting decision, subject to any rights of review or appeal.

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